Cancellation and Refund Policy

At Locanzo, we strive to ensure your satisfaction with our services. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. Please read this policy carefully before making a purchase.

1. Refund for Business Listing Plans
   If you purchase a Business Listing Plan and are not satisfied with the service, you may request a refund within 48 hours of the purchase. To initiate a refund, please contact us at thelocanzo@gmail.com with your order details and reason for dissatisfaction. Refunds are only applicable for Business Listing Plans and will be processed within 7 to 10 working days after approval.


2. Non-Refundable Services
   Payments made for advertisement services are non-refundable. Once an advertisement campaign is launched, the payment cannot be refunded under any circumstances. Please review your advertisement details carefully before making a payment.


3. Product Returns
   If you receive a damaged or defective product, you may return it for a refund or replacement. To initiate a return, contact us within 48 hours of receiving the product. Provide your order number, photos of the damaged product, and a brief description of the issue. Once the return is approved, the refund amount will be transferred to your original payment method within 7 to 10 working days.


4. Refund Processing Time
   Refunds are processed within 7 to 10 working days after approval. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.


5. How to Contact Us
   If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at thelocanzo@gmail.com. Our team is here to assist you!