Shipping and Delivery Policy

At Locanzo, we strive to ensure that your orders are delivered to you in a timely and secure manner. This Shipping and Delivery Policy outlines how we handle shipping, delivery timelines, and what to do in case of any issues with your order. Please read this policy carefully to understand our processes.

1. Shipping Charges
   Shipping charges are calculated based on the weight, size, and dimensions of the package. The exact shipping cost will be displayed at checkout before you confirm your order. We work with reliable shipping partners to ensure your order is delivered safely and efficiently.


2. Delivery Timelines
   We aim to deliver your order within 6 to 10 working days. However, in some cases, delivery may take up to 15 working days, depending on your location and any unforeseen circumstances such as weather conditions or logistical delays. We will keep you informed if there are any significant delays.


3. Damaged or Defective Products
   If your product arrives damaged or defective, please contact us immediately at thelocanzo@gmail.com within 48 hours of receiving the order. Provide your order number, photos of the damaged product, and a brief description of the issue. We will arrange for a return and replacement or refund, depending on your preference and product availability.


4. Order Tracking
   Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or the shipping partner’s platform.


5. International Shipping
   For international orders, delivery timelines may vary depending on the destination country and customs clearance processes. Additional customs duties or taxes may apply, which are the responsibility of the customer. We recommend checking with your local customs office for more information.


6. Undelivered Orders
   If your order is returned to us as undelivered (e.g., due to an incorrect address or failure to collect the package), we will contact you to arrange a reshipment. Additional shipping charges may apply in such cases.


7. Contact Us
   If you have any questions or concerns about your order’s shipping or delivery, please reach out to our customer support team at thelocanzo@gmail.com. We are here to help!